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Here are answers to our most frequently asked questions.
If you do not find the answers you need, please feel free to contact
a customer care associate at 1-800-579-9362 x 2 or email to
sales@caselogos.com
FAQ's
1. How do I order?
2. What about payment?
3. When will I receive
my order?
4. Is rush service available?
5.
I don't have artwork, can you create it for me?
6.
I have art work, what format do you need & how do I send it?
7. Can I get a sample?
8. Can I get less than 100
caselogos?
9. Do you price match other suppliers?
How do I order?
Ordering is easy! Simply click on the "Click here to order" button,
complete the form, and submit it. You can also attach art files
if you so choose. Or, if you prefer, you may order by fax by calling
508-675-2042 or you can order by phone by calling a customer care
representative at 1-800-579-9362 x2.
Once we receive your order, you will receive a fax confirmation
with a copy of your desired layout and an estimated total and delivery
date.
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What about payment?
In order to keep our prices so low, we require prepayment on all
orders. We accept MasterCard, Visa, American Express and Discover
cards. We also accept personal or corporate checks. Sorry, we do
not offer COD.
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When will
I receive my order?
After we have received all necessary paperwork, art layout approval,
and prepayment, most orders will ship within 7 to 10 working days.
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Is rush service
available?
Yes. We do have rush service available on most domed products. Rush
orders are subject to additional fees which you will find listed
on our 48 Hour Rush page. All
rush orders must be pre approved by our customer care department
to verify production availability.
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I don't have artwork, can you design a layout for me?
Yes! We have a full time, full service art department that can create
a layout design for you. Simply tell us the basic information you
need on the label and we'll fax you some layout options. Three layout
ideas are FREE with your order.
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I already have my design, what format do you require and how can
I send it to you?
If you have your design on paper, you may fax it to (508) 675-2042,
or send it to us by mail or overnight service. We accept almost
all forms of computer generated art files. Keep in mind that for
the best print quality, a vector drawn file is preferred. TIFFs
are better than GIFs and while JPEGs are great for web based graphics,
they reproduce poorly on press. A good test is to print your design
off of your computer to your printer. If the result is very fuzzy
or jaggy, chances are your file will need to be redrawn. Most art
files are redrawn by us at NO CHARGE depending on complexity. You
may upload your art file when you place your order or you can email
it to us at sales@caselogos.com.
For our complete art specifications and file requirements click
here: Art file requirements and
file transfer information.
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Can I get a sample?
Yes, we offer three different types of samples:
Random Sample: You can order a random sample at
no charge. A random sample is a sample of a previous job we have
produced, not an actual sample of your design. We will do our best
to meet your request for specific color combinations although it
is not always possible to do so.
Paper or Electronic Proof: Faxed paper proof is
sent with every order at no charge. After your order is placed,
your layout information is forwarded to our art department. Our
artists will fax you a paper proof so that you can see your layout
before it is printed. An electronic proof will be emailed upon request,
also at NO CHARGE.
Pre-Production Sample: A pre-production sample
is an actual printed, domed decal of your design. The fee for this
sample is $75.00. Allow minimum 1 week production. Pre-production
samples are not available on rush orders.
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Can I get
less than the minimum quantity listed?
Yes, for some items. You can get as few as 50%
of the minimum quantities listed for an additional charge of $45.
Item cost and all setups listed for the minimum order also apply.
Contact us for details.
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Do you price match other suppliers?
We realize that sometimes the difference between buying from the
best source for decals and the worst is sometimes an uninformed
decision based on price alone. We want to help you make the best
choice. Read more about our price protection policy here:
The value of quality and the
cost of price
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